Return Policy

30-Day Return Policy

We want you to be happy with your Mitraker tracker. If it isn't right for you, you can return it within 30 days of delivery.

Eligibility

  • Your return request must be made within 30 days of the delivery date.
  • The item must be unused and in its original condition and packaging, with all included accessories.

How to start a return

  1. Contact us through our Contact us page with your order number and the reason for your return.
  2. We will reply with return instructions and the return address.
  3. Pack the item securely in its original packaging and send it back to us.

Refunds

Once we receive and inspect your return, we will refund your original payment method. Refunds are typically issued within 5–10 business days after inspection. Your bank or card issuer may take additional time to post the credit.

Return shipping

You are responsible for the cost of return shipping, unless the item arrived defective or we sent you the wrong item, in which case we will cover it.

Defective or damaged items

If your Mitraker tracker arrives defective or damaged, or you received the wrong item, contact us and we will replace it or refund you, at your choice. Please include your order number and, if possible, a photo of the issue.

Non-returnable items

  • Items that have been used or damaged by the customer.
  • Items returned more than 30 days after delivery.
  • Items not in their original condition and packaging.

Exchanges

Need a different item? Contact us within 30 days of delivery and we will arrange an exchange, subject to availability. Alternatively, return your original item for a refund and place a new order.

Questions?

Reach out any time through our Contact us page and the Mitraker team will be happy to help.